Professional consultants in relation to all aspects of property portfolio strategy, acquisition and conveyance

Complaints Procedure

Assents Property Investments aims to provide the highest level of service to all our customers. If you have any concerns please email us at admin@assents.co.uk or call +44 (0)20 7099 6713.

There may be occasions when we may not meet your expectations. If this is the case and you feel the issue is not resolved initially, you can make a formal complaint.

Please email: complaint@assents.co.uk

  • We will acknowledge your communication on receipt within 3 working days
  • We will investigate and respond to the complaint within 15 working days with our finding/s and proposed solution/s
  • If our solution/s to the matter are accepted by you, the complaint is deemed to be resolved and concluded
  • If you are not satisfied with our proposed solution/s, you can approach the Property Redress Scheme (PRS) of whom we are a member. For more information please click here.