We've always led the way on customer service and we continue to focus on doing more. That's what our new Customer Charter is all about. From experiences working with our clients, we have identified the areas you want us to focus on:
- Making life easier for you
- Finding ways to save you money
- Look after your interests
- Negotiate the best price
We take time to discuss with you and understand your individual requirements before we offer our impartial advice and discuss an appropriate strategy to meet your plan.
Honesty and Openness
We pride ourselves on our openness and honesty. It’s our policy to be friendly and absolutely straightforward to deal with. We are duty bound to disclose important information that may affect you.
We invest in training
We make sure we keep up-to-date with legislations and regulations with training to deliver the best possible service to you.
We are here when you need us
We have opening hours to suit you and your tenants because you and your tenants lead busy lives and are aware of the time differences for our overseas clients. We’re contactable via WhatsApp 7 days a week, and be there when you need us.
We abide by all lawful instructions from our clients and are obligated to follow legal practices of the land.
We are acutely aware how busy life can get. We are here to take some of the load and are committed to supporting you with property related advice and services.
We’re passionate about what we do Assents Property was created with a strong passion for providing exemplary services. We are proud to consistently drive up standards of service in the lettings sector.
All information about you are kept entirely confidential. We are registered with ICO (Information Commissioner's Office) and abide by their code of conduct.
We’re recommended by our clients. The best kind of recommendation is a positive personal one. So it’s no wonder our customers regularly recommend us to their friends.
We’re completely accountable. We want to make your experience with us transparent and hassle-free as possible, if you’re dissatisfied with any aspect of our service we’ll make it our business to resolve your concern quickly and fairly.
Association of Residential Letting Agents
Assents Property is regulated by ARLA (Association of Residential Letting Agents), the only professional and regulatory body solely concerned with residential lettings. ARLA requires organisations to comply with stringent professional standards, be able to demonstrate competency and knowledge of lettings legislation and have high standards of business practice.
Property Redress for Estate Agents Scheme
Assents Property is also a member of the Property Redress for Estate Agents Scheme. This means that we are required to comply with a Code of Practice set out by the Property Redress Scheme.
This Scheme provides a formal redress system for Landlords and Tenants.